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DELIVERY & SHIPPING

INTERNATIONAL SHIPPING

Cleanfreak.STORE offers free international shipping over HKD $2500. 

Please allow an additional 7-14 business days to deliver for international shipping.

Please allow extra time for orders to be processed during public holidays and promotional periods. For a list of Hong Kong public holidays, please click here. For details on public holidays in the destination or region, please refer to your local government website.

Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order. Delays may also occur due to pending payment verifications, customs clearance, and weather conditions.

ORDER TRACKING

Once your order has shipped, we will send your tracking information. If you do not receive tracking confirmation after 5 business days from the day you completed your payment, please contact us at cs@cleanfreak.store for more information.

You can track your order here:

Worldwide: FedEx, DHL, EMS
Hong Kong SAR: Local Express Courier, SF Express
 

IMPORT TAXES & DUTIES

Your selected destination is serviced by DDU fulfilment (Delivery Duty Unpaid). As the recipient you are liable for all fees, variable pending on selected product categories and respective Country's rates.

FOREIGN TRANSACTION FEES

Foreign transaction fees may be charged once your payment transaction has been settled. These fees are determined by your bank's pricing and transaction fee policies. For further details of foreign transaction fees, please contact your bank.