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Return Policy

At cleanfreak.store, we offer free delivery over HKD$500 on all Hong Kong (HKSAR) location.

International shipments will be charged on a per item basis and will be calculated based on package weight.

Pending order verification and credit approval, orders will be dispatched usually within 3 business days once the order is confirmed (excluding public holidays). Additionally, dispatch delays for some orders may occur due to the high volume of orders placed during promotional periods or sales. Saturday, Sunday and Hong Kong public holidays are not considered business days. Please note: We follow the Hong Kong calendar and local time (HKT).

Remarks:

  1. Delivery to Macau, Discovery Bay, Ma Wan, Lantau Island, Cheung Chau, Lamma Island & Peng Chau will require extra charge and be paid on customer’s side.
  2. In the case of black rain or typhoon signal over 8, delivery for the day or the day after will be delayed by 2 working days or canceled.
  3. All delivery service will only include 1 time only. If the customer didn’t receive the package in the designated time frame or need to change of address. The customer will have to bare the extra charges.
  4. All currency is in HKD.
  5. Those ordered products for shipment to countries outside of Hong Kong may be subject to customs duties, taxes and fees levied by the destination country, which are not included in the price of the products. The purchaser of the shipment will be the importer of record in the destination country and is responsible for all the said customs duties, taxes and fees. cleanfreak.store has no control over these charges and are not responsible for duties and taxes imposed, by the destination country.
  6. In case of any dispute, cleanfreak.store reserves the right to make the final decision on all cases.